Frequently Asked Questions

Short questions and short answers for everyone to understand. If you still have doubts, just contact us!

Most Popular

What should I do if I have forgotten my password?

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at

Are the games fair?

At Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Whare can I find information on bonuses?

We have a special bonus terms page, where you can read all general terms regarding bonuses and free spins just click here.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

Is all my information secure on Live.Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer


What deposits and withdrawals options are presented at Live.Casino?

You can check available options for deposits and withdrawals at our payments page.

How do withdrawals at casino work?

Withdrawals at our casino are really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much faster! Besides, we suggest that you upload your documents in profile to speed up all your withdrawals, and do not have withdrawal cancelled due to verification required.

I can`t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

How do I submit my documents? Where can I check the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to They work 24/7 and will sort everything out as fast as possible.

What do values "min bet", "max bet" on the game icons mean?

There are min and max bet limits indicated on the live dealer games icons. Min bet value stands for the minimum bet amount accepted in this game, while max bet refers to the maximum bet amount a player can make in this game - depening on game's rules it can be a single bet or a max table bet.

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